Cancellation &
No-Show Policy
We know life happens — plans change, emergencies come up, and sometimes you just need to reschedule. Here's how we handle it, so there are no surprises.
Rules & Fees
Rescheduling or Cancelling
We ask for at least 24 hours' notice if you need to cancel or reschedule your session. This gives your therapist time to offer that slot to another client who may need it.
Late Cancellations
Cancellations made with less than 24 hours' notice will be charged a $75 late cancellation fee.
No-Shows
If you miss your scheduled session without notice, you will be charged the full session rate.
Why We Have This Policy
Your therapist reserves this time exclusively for you. Late cancellations and no-shows affect their ability to see other clients who may be waiting for care.
This fee helps us respect our therapists' time and keep late-night and early-morning session availability open for everyone who needs it.
Need to Cancel?
Contact our care coordinator as early as possible by phone or email, and we'll do our best to help you find a new time that works.